Direct delivery system:
Inakashugi
Inakashugi is a customer sales data
management system that caters to direct
delivery and mail order businesses.
Inakashugi has all the functions necessary
for any business operation from the printing
of invoices, delivery statements and post
office payment slips, to the management of
money received for each purchase order
unit, statistical data, and the creation of
direct mail campaigns using specifically
selected data to pinpoint a target audience.
Further, it supports standard customer
requirements for payment transactions at
convenience stores, as well as management
of regular orders, and the like.
Implementation of the system meets the
needs of customers from first-time
small-scale operators to large-scale
operations that are undertaking downsizing
and networking.
Main features
1. Helps retain customers after their initial purchase.
Meticulous follow up is possible to help with the timing of the next potential sale by focusing
attention on parameters such as the customer procurement cycle, length of time elapsed since
the previous order, number of purchases, previous purchases, and so on.
2. Easy management of gift-buying customers.
It is possible to issue an order form in advance with details of a customer's previous gift
purchases to match the requirements for mid-year and year-end gift-giving seasons. By relieving
the customer of the burden of having to complete the order form it is possible to realize an
improvement in the response rate.
3. Helps build a relationship of mutual trust with the customer.
Conduct a quick search simply by entering a customer's name and see at a glance that customer's
personal details and latest purchase and payment status thereby allowing for more natural
communication. Further, through national telephone directory database links of 38 million
subscribers a new customer record can be created simply by entering a telephone number.
With telephone handling there is no possibility of error with the kanji characters for unusual
names and addresses.
4. Improvement in direct mail response rates.
Target customers at any time for tailored campaigns using all of the more than 40 parameters such
as purchase period, location, various classifications, rankings, etc. Target both best customers
and dormant customers to create a direct marketing campaign for a high hit rate at low cost
5. Collection of receivables is straightforward.
Slow-paying customers can be quickly identified and readily sent a reminder notice. Further,
payments received at 24-hour convenience stores can be batch processed.